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Why Choose a Managed Service

There are many reasons why an organisation may consider a contracting arrangement with an external service provider to manage and operate elements of their internal IT infrastructure.

Expertise – User authentication is a very specialised area. It is not unusual for an organisation to lack experience or to concentrate their valuable resources on other core activities. This has led to a strong demand to outsource the more mundane enforcement of internal policies. Signify exclusively provide a managed authentication service, based on RSA’s market leading technology. Over a 5 year period, Signify, have built a reputation on a unique combination of industry best practise and quality of service.

Lower Cost – If you do not possess Strong Authentication infrastructure, using a managed service, can deliver the latest industry standard service, at a cost that benefits from volume purchasing and elements of shared infrastructure and resources. If you are already running Strong Authentication Services, then you will appreciate the hidden cost of user management, support and token logistics. Signify’s secure web portal, The Identity Management Centre (IMC), shortcuts the learning process and steers users and administrators along the established industry best practise paths and empowers end-users to diagnose and resolve issues themselves. This coupled with the ability to delegate new user activation and termination to human resources, ensure the cost to the organisation in man hours alone is radically reduced.

Accessibility – A managed service is ideal for organisations that cannot justify the skills or equipment to deploy a solution themselves. By locating the infrastructure within the “Internet Cloud” and protecting it from malicious activity, it is available globally 24x7 365 days of the year. What’s more organisations using the same managed service provider can choose to share a “Federated” Identity for users between organisations. This is especially useful during mergers and de-mergers or for collaborative activities such as ERP, outsourced management or large complex projects.

Size of deployment – “Big is beautiful”. Signify’s managed service benefits from the economies of scale and can bring all the functionality and sophistication of a large corporate implementation of Strong Authentication to just a handful of users. Conversely for a large organisation other factors need to be considered, do you have the people and process in place to manage the logistics of shipping out 1000 individual tokens and each end-user activation? Signify’s Identity Management Center is specifically designed to automate this and many other mundane tasks leaving your overstretched IT resources to concentrate on core activities and enabling them to delegate simple administration tasks to other parts of the organisation like HR and line managers.

Speed of deployment – As our managed service is already running, setting up a new customer is very straight forward. It is just a case of understanding your current security policy, configuring your authentication node, or nodes and then shipping out the tokens. This can all be done over the telephone and in some cases takes only 30 minutes.

Support overhead – It is a well known fact that a very large proportion of support calls taken by most companies internal IT help desks are to do with password and network authentication issues. At Signify, we have worked tirelessly to ensure all or our end-user services are self supported wherever possible. We have developed both Web and Automated Telephone End-user Self Service Support to allow end-users to quickly and efficiently diagnose and resolve issues themselves. This has lead to much higher levels of customer satisfaction, and dramatically lower call rates for our customer IT support desks. Common uses of the self help service are:

• Forgotten PIN reset,
• Lost/Broken/Stolen Token,
• Emergency Access if a token is lost/broken or stolen.

This feature of the Signify service delivers two benefits, firstly the end-user can resolve their issue quickly and easily any time of the day or night and secondly there is no impact on the organisations internal IT helpdesk.

Resiliency – Clustered in multiple datacenters, with 24x 7 monitoring from Signify’s dedicated operations staff. Every customer gets the benefit of our experience and dedication to quality of service.

For more details on our services and solutions please contact us.