Signify Service availability
To help enable us to provide our customers with ‘Guaranteed Reliability’, the Signify Service Operations team is committed to ensuring the continual availability of the Signify service – every second of every minute of every day . . . 24 x 365.
SLA’s
Whilst we intend that the service should be available 24 hours a day, seven days a week, we are aware it is possible that on rare occasions it may be unavailable for very short time periods through circumstances beyond our control.
The Signify Service Contract defines the guaranteed SLA’s for the availability of the core Authentication Service at 99.99% and for the IMC Service Management web portal at 99.75%.
Service History
Actual Service Availability data for previous years is given in Table 1 below.
The User Authentication Service is the ‘engine’ behind the Signify service providing credential validation by authenticating the passcodes submitted by end users.
Since 2004, the core User Authentication service has actually achieved over 99.999% service availability and has only been unavailable for a total combined period of 4 minutes during that entire 5 year period. That’s just 4 minutes downtime in a total of 2,500,000 minutes! Your users can be assured that wherever they are and whenever they need to authenticate themselves, our service will always be available for them.
The IMC Service Management Portal, provides administrators with user management, device management, organisation management, authentication node management and service logs, and provides users with access to self-service helpdesk and management.
The IMC Service Management is subject to a 99.75% availability SLA. Over the past 5 years the IMC Management Service has exceeded these SLA’s by achieving 99.957% availability since 2004.
