Press Release
New Self-service Telephone Helpdesk goes live
10 April 2005
Now it's easy for your remote user to pick up the phone, report their token lost and get secure Emergency Access while waiting for their replacement to arrive.
Our new, fully automated Self-service Telephone Helpdesk service is now operational and available to our customers as a value-add service.
Until now, all Signify users have been able to use the Self-service Web Helpdesk to reset their PINs, report lost or broken tokens and enable Emergency Access.
Now your users can get the same 24x7 help over the phone by talking to our friendly new interactive voice helpdesk system. Initial feedback has been enthusiastic: it is ideal for users who can't use the Web Helpdesk because they can't access the Web without their token!
For more details, contact us.
