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Why Choose a Managed Service

There are many reasons why organisations should choose a fully hosted and managed two factor authentication service instead of an in-house solution:

Expertise – User authentication is a specialised area and many organisations either lack the experience in this area or want to concentrate their valuable resources other core activities. Signify have been providing two-factor authentication, based on RSA’s market leading technology, as a fully hosted service for over 10 years and have built a reputation on a unique combination of industry best practise and quality of service. 

Signify are focused exclusively on delivering secure, reliable and flexible two-factor authentication which is quick and easy to deploy.  Many organisations including major multi-national corporations, small and medium sized businesses, professional services, central government and local authorities rely on the Signify service

Lower total cost of ownership –  For organisations that do not possess an authentication infrastructure running an in-house authentication system can require heavy investment in hardware and software and make on-going demands on staff. Organisations already running a two factor authentication solution in-house will be aware of the additional strain on their IT department including the hidden cost of user management, support and token logistics. Signify’s managed service eliminates these issues as it requires no new software or hardware or buy or manage, has minimal drain on technical and helpdesk staff and a simple per user service fee.

Resiliency – Signify has proven 99.999% service availability and is delivered from a highly resilient service infrastructure. Clustered in multiple datacentres, the service is monitored 24 x 7 by Signify’s dedicated operations staff.  Signify provides all its customers with the reassurance of robust Service Level Agreements (SLAs).  The reliability, availability and performance of the Signfy service is far higher than what can be delivered in-house.

Accessibility – A managed service is ideal for organisations that cannot justify the skills or equipment to deploy a solution themselves. By locating the infrastructure within the “Cloud” and protecting it from malicious activity, it is available globally 24 x 7 all year round. Whats more organisations using the Signify services can login to and authenticate with cloud-based SaaS (Software as a Service) applications such as Salesforce.com and Google Apps using the same set of two-factor authentication credentials.

Size of deployment – Because Signify’s managed service is fully hosted it scales from a handful of users to thousands and is therefore ideal for organisations of any size unlike many in-house solutions.  SMEs benefit from all the functionality and sophistication of a large corporate implementation of two-factor authentication, while Enterprises eleviate  their IT departments of mundane tasks, such as for example managing the logistics of shipping out 1000 individual tokens to each user.

Speed of deployment – As our fully hosted service is already running, setting up a new customer is very straight forward. New customers can be up and running within a few days -  it is just a case of understanding their current security policy, configuring their authentication node, or nodes and then shipping out the tokens. This can all be done over the telephone and in some cases takes only 30 minutes.  This compares well to the potential months required to plan, purchase, configure, test and deploy a service in-house.

Support overhead – A managed service relieves the additional pressure on support departments. It is a well known fact that a very large proportion of support calls taken by internal IT help desks are to do with password and network authentication issues. Signify’s service includes web self service support to allow end-users to quickly and efficiently diagnose and resolve issues themselves – such as forgotten PINs, lost/broken/stolen tokens and Emergency Access for lost/stolen tokens. This provides high levels of end user satisfaction with no impact on internal IT helpdesks.