Welcome to the customer area
We have brought together a selection of information and resources, to enable you to get the most out of your Signify Managed Strong Authentication Service. Our service is being continuously developed and improved and these pages will allow you to keep abreast of new features and services whether you are new to the Signify service or a seasoned expert.
Information for new customers
My IMC Login - Located on in the left hand column on the the Signify home page, providing convenient access to the Signify Identity Management Center (IMC) this is the Web portal by which each customer organisation adds, manages and reports on their Signify user-community.
User Deployment and Token Provisioning - The logistics of rolling out authentication devices to a widespread user community, and the ongoing task of supplying replacements for lost and expired devices can be complex and time-consuming. Signify makes this task simple and painless by maintaining a stock of tokens for immediate dispatch to authorised recipients. Every new user will receive a welcome email inviting them to register their new token and confirm their personal information. This process has been carefully engineered to ensure each new users credentials are rigorously established before a token is issued.
Support and End-user self service helpdesk - Empowering individuals to solve their own issues not only reduces the load on you internal IT help desks but also dramatically improves customer satisfaction. Here at Signify we have worked hard to ensure common issues like forgotten PIN's, lost or broken tokens and login difficulties can be swiftly and efficiently dealt with using our self-service web and telephone helpdesk.
Popular additions to your Signify Service
'Mix and Match' - Tokens may not always be the ideal solution to your needs, if you have a community of infrequent or temporary users, the ability to send one time passcodes to a mobile phone over SMS and manage both you token and Passcode OnDemand users on one central platform can be very attractive.
Self-service Telephone Helpdesk - Our new, fully automated Self-service Telephone Helpdesk service is now operational and available to our customers as an optional service. Until now, most Signify users have been able to use the Self-service Web Helpdesk to reset their PINs, report lost or broken tokens and enable Emergency Access. Now your users can get the same 24x7 help over the phone by talking to our friendly new interactive voice helpdesk system. Initial feedback has been enthusiastic: it is ideal for users who can't use the Web Helpdesk because they can't access the Web without their token!
Technical Update - Signify’s development team have built full 802.1x/WPA protocol support into our Managed Authentication Service RADIUS broker infrastructure with all the extensions required for one-time passcode validation. For more information on this please contact your Signify Integration Partner. This means that Signify’s One Time Passcode service portfolio, which provides a flexible range of secure but simple and cost effective authentication methods including managed RSA SecurID, can now be used to log in at 802.1x wireless access points as well as any other VPN, RAS, SSL Web or Citrix access point.
In development - Active Directory API, more information on this will follow shortly.
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